Refund & Return Policy

At UAB Vesko, we aim to provide high-quality agricultural spare parts and exceptional customer service. If you are not satisfied with your purchase, our Refund & Return Policy offers clear guidelines on how to return or exchange products. Please review the policy carefully before making any return or refund requests.

Return Form Explanation

To initiate the return process for a product that is defective or does not fit, please complete the return form provided below. This form ensures that we have all the necessary details to process your return efficiently. Include accurate information about the product, your order, and the reason for the return. Once submitted, we will review your request and provide further instructions.

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1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Return Request Period: You must initiate the return within 14 days of receiving your order.
• Original Condition: The product must be unused, in the same condition as you received it, and in its original packaging.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

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2. Non-Returnable Items

Certain types of products are non-returnable. These include:

• Customized or special-order items.
• Electrical components that have been installed or used.
• Items without original packaging or that have been damaged due to improper use.

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3. Return Process
To initiate a return, follow these steps:

1. Fill Out the Return Form: Begin by completing our return form with the required details.
2. Notify Us: Submit your return request within 14 days of receiving your product. Include your order number, product details, and the reason for the return.
3. Approval & Instructions: Once your request is approved, you will receive detailed instructions for return shipping.
4. Ship the Item: Return shipping costs are your responsibility unless the item was defective or incorrectly shipped. Using a trackable shipping service or purchasing shipping insurance is recommended, as we cannot guarantee receipt of returned items.

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4. Refund Policy

Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.

• Approved Refunds: If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 5-7 business days for the refund to appear in your account.
• Partial Refunds: In some cases, partial refunds may be granted, such as when the item is not returned in its original condition, has been damaged, or is missing parts.

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5. Exchange Policy

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6. Shipping Costs

• Customer Responsibility: You are responsible for paying shipping costs for returning items, unless the product is defective or incorrectly shipped.
• Non-Refundable Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defective or incorrect item.
• International Orders: For international orders, customers are responsible for any customs duties, taxes, or other fees that may apply during the return process.

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7. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of receiving your order. We will replace the damaged product or offer a full refund at no additional cost to you. Proof of damage, such as photos, may be required.

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8. Cancellations

If you wish to cancel your order, you must do so within 1 hour of placing it. Once the order has been processed and shipped, cancellation is no longer possible, but the order may still be eligible for return under the conditions outlined in this policy.

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UAB Vesko is committed to ensuring customer satisfaction and addressing any concerns regarding your purchase. We appreciate your business and strive to provide the best service and products in the agricultural spare parts industry.